SAP B1 Application Management Specialist (Madrid)

The company: our customer is a German multinational that operates all over the world for more than 60 years and is one of the leading providers of Logistics industry. More than 16,000 employees and around 3.000 M€ revenue.

Without JUNGHEINRICH your shopping cart would probably remain empty. And it does not stop there! Everyday our devices transport millions of goods in logistics centers all over the world. At Jungheinrich Digital Solutions (JDS) we develop intelligent warehouse management solutions and process – reliable warehouse automation for our customers – and we are looking forward to receiving your application.

For their agile, international IT service organization in Madrid they are looking for strong personalities who will advance their shared growth course and who are ready to passionately guide their constant change to success.

They will hire the selected candidate as an internal and permanent employee, based in Madrid, but providing services to their global organization.

Personal Skills Requirements and Job Conditions

Job location: Madrid

Expected travel: Not in scope, maybe some trip happens sometimes, but very few times.

Education and Training:

  • University degree in computer science or a level of education of similar quality and you bring with you a network for exchanging knowledge in these areas.
  • Desirable to have any SAP Business One or ITIL certifications.


  • Spanish: Native language, otherwise business fluent (B2-C1).
  • English: Very good Business English required (excellent communication skills). At least B2 level.

Employment Type: Internal employee, Permanent Full Time contract.

Salary: Depending on experience.

Expected Hiring Date: As soon as possible.

Additional benefits:

  • Friendly and informal atmosphere in a company that cares about an excellent team spirit always encouraging creativity.
  • Challenging, independent work in an innovative and creative environment.
  • Professional and personal training opportunities to advance your career.
  • Company internal benefits.
  • Organize your own working hours including the possibility of working from home sometimes, at least 50% remote work allowed.
  • You will work right in the heart of Madrid in a digital innovation international team.
  • Enjoy an open space working environment, with a start-up-like room design, but with the support and strength of a big corporation.

Purpose of the function:

  • We develop digital solutions, which will be operated on an innovative “green field” Internet of Things platform in the future.
  • We are open for new ideas and creative approaches to finding solutions in order to be able to offer our customers extended services and additional values.
  • We are happy that you are interested in supporting us with your skills, creativity, enthusiasm and innovative spirit.


Key Responsibilities and tasks: 

  • You work as contact person for our international Sales Units in support and consultation of SAP B1 questions.
  • Receiving support and incident requests from our customers.
  • Maintaining our ticket system as well as Frequently Asked Questions (FAQs) and other documentation.
  • Direct communication with our customers as first contact person in case of malfunctions.
  • Close cooperation with 3rd level support and external supplier / partner.
  • Collaborate with operations department for guidance and support, including technical direction and partially administration.
  • Act as in-house/ central IT Application Management Expert and champion for our ERP System.

Working Experience: 

  • 2-3 years in the area of SAP Business One implementation, development and support experience.
  • You’ve experience working on international and multicultural environments. Fluent spoken English required.


Professional skills:

  • You have experience working in an ITSM environment and ITIL practices.
  • You have experience with SAP Business One or comparable medium size ERP systems.
  • First steps in SAP HANA or MS SQL are beneficially.
  • You win us over with your high awareness of quality, you think inter-divisionally and result oriented.
  • Your customer awareness is a success factor.
  • You have an independent and structured way of working.

Personal skills:

  • You are proficient in the mentioned technologies and are able to quickly familiarize yourself with related topics and, if necessary, with new tools or environments.
  • Your previous team members would describe you as creative and curious and you like thinking “out of the box”.
  • It would be great, if you have worked in an agile team.
  • You also enjoy practically applying the latest technologies and concepts and transferring them into a stable digital business solution.
  • Team oriented, Collaborative and easy to deal with.
  • Proactive and independent working.
  • Great willingness to learn, creativity, reliability as well as commitment.
  • Disruptive, creative, out of the box thinking.
  • Open minded.
  • Strong communication skills.
  • Service oriented.
  • Client focused.
  • Capable of working under pressure.

If you are interested, apply here or send an email to including in the subject: ‘SAP B1 AMS (Madrid)’ along with your English CV.